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About Spring Financial:
What is Spring Financial?
Spring Financial is a Canadian financial services company that provides online access to personal loans, mortgage solutions, vehicle financing, and credit programs.
Founded in 2014 and headquartered in Vancouver, British Columbia, Spring Financial operates as a fully digital lender serving eligible applicants across Canada.
Our products are designed to offer transparent terms and a straightforward online application process.
How long has Spring Financial been in business?
Spring Financial was founded in 2014 and has been serving Canadians for over a decade.
Headquartered in Vancouver, British Columbia, Spring Financial provides online access to personal loans, mortgages, and other financial products across Canada.
Since 2014, we have received over one million applications and have supported hundreds of thousands of customers nationwide.
Where is Spring Financial located?
Spring Financial is headquartered in Vancouver, British Columbia.
We operate as a fully online lender, which means all applications and account services are completed digitally. There is no need to visit a branch — you can apply and manage your account securely from anywhere in Canada.
If you have questions about our services, our team is available through live chat to assist you.
Is Spring Financial legitimate?
Yes, Spring Financial is a certified Canadian lender founded in 2014 that provides regulated financial products to customers across Canada.
Headquartered in Vancouver, British Columbia, Spring Financial operates as a fully online financial services company serving hundreds of thousands of Canadians.
If you have questions about our company, licensing, or products, our team is available through live chat to assist you.
Is Spring Financial a bank or a licensed lender?
Spring Financial is not a bank; it is a Canadian financial services company that provides access to loans and mortgage solutions through licensed lending and brokerage entities.
Depending on the product and province, services may be offered directly by Spring Financial or through regulated lending partners.
If you have specific questions about licensing in your province, our team can provide additional details.
Is my personal information safe with Spring Financial?
Yes, Spring Financial uses bank-level security and technology to help protect your personal information.
All sensitive data submitted through our website is transmitted securely. We use industry-standard safeguards designed to prevent unauthorized access, disclosure, or misuse of your information.
Access to your information is restricted and used only for legitimate application processing and account management purposes.
If you ever have questions about security or how your information is handled, our team can provide additional details.
What provinces do you operate in?
- Personal Loans: Available in all provinces and territories.
- The Foundation: Available in all provinces except Saskatchewan and New Brunswick.
- Private Sales & Vehicle Financing: Available in all provinces and territories.
- Mortgages: Available in Ontario, British Columbia, and Alberta only.
Who does Spring Financial serve?
Spring Financial serves Canadians who are 18 years of age or older and reside in Canada.
Our products are offered to eligible applicants across all Canadian provinces, with availability depending on the specific product.
Applicants must meet the age of majority in their province and complete the required verification steps during the application process.
Who owns Spring Financial?
Spring Financial is an independent Canadian financial services company headquartered in Vancouver, British Columbia.
Founded in 2014, the company is privately owned by a group of investors and individuals based in Canada and the United States.
Spring Financial provides online access to a range of financial products, including personal loans, mortgages, private sale financing, and structured payment history programs. All products are available digitally, allowing customers to apply and manage their accounts online.
Since its inception, Spring Financial has received over one million applications and has served hundreds of thousands of customers across Canada.
Application Process & Qualifications
How does Spring Financial work?
Our process is completed online and is designed to be straightforward:
- Apply Online
Complete the online application and submit the required verification information. - Review & Approval
Our team reviews your application and may request additional documentation depending on the product and your individual situation. - Funding
If approved and all required documentation is complete, funds are issued according to the product terms. In certain cases, funding may be available as soon as the same day. Most approved applications are funded within 1–2 business days.
The timeline may vary depending on the product and how quickly documents are submitted.
What do I need to apply?
To apply, you’ll need to complete our online application and provide basic verification information.
In most cases, this includes:
- A valid government-issued photo ID
- Online bank account verification
- Your current contact information
Depending on the product and your individual situation, you may also be asked to provide:
- Proof of income (such as a recent pay stub or income statement)
- Proof of address
Our application process is completed online, and additional documentation will only be requested if needed.
Does applying for a loan affect my credit score?
Submitting an initial application with Spring Financial does not affect your credit score.
We begin by reviewing your information using a soft inquiry, which does not impact your credit. If you choose to move forward after speaking with our team, a credit inquiry may be required to finalize eligibility. This type of inquiry can have an impact on your credit score.
We will always inform you and obtain your consent before completing a credit check.
Can I apply if I have bad credit?
Yes, Spring Financial considers applications from individuals across a wide range of credit profiles, including those with lower credit scores.
While approval is not guaranteed, eligibility is based on multiple factors such as income, existing financial obligations, and the specific product applied for — not solely your credit score.
If you’re unsure whether you qualify, completing an application is the best way for our team to review your information and outline available options.
Do you offer guaranteed approval for loans in Canada?
Because every application is unique, approval decisions are based on an individual review of your information. Spring Financial considers applicants across a wide range of credit profiles and works to secure an approval whenever possible based on your income, financial obligations, and overall situation.
If you’re unsure whether you qualify, submitting an application allows our team to review your information and outline available options — and there is no cost to apply.
Can I apply for a personal loan online, or do I need to visit a branch?
You can apply for a personal loan entirely online — there is no need to visit a branch.
Spring Financial’s application process is completed digitally, allowing you to submit your information, verify your identity, and upload any required documents from your computer or mobile device.
If additional information is needed, our team may contact you by phone or text message to complete your application.
Is there a cost to apply?
No, there is no cost to submit an application.
Applying for a product with Spring Financial is free, and there is no obligation to accept an offer if one is provided.
Any applicable fees related to a specific product will always be clearly disclosed before you agree to move forward.
Can I reapply if I was previously declined?
Yes, you can reapply 30 days after a previous decision, and your application will be reviewed again based on your current information.
If your financial situation has changed — such as increased income, reduced debt, new employment, or updated documentation — this may improve your eligibility. Each application is assessed independently at the time it is submitted.
Even if you’re unsure whether enough has changed, you’re welcome to apply. There is no cost to reapply, and our team will clearly explain any available options.
If you have questions about your previous application, you can connect with us through live chat for assistance.
Can I save my application and come back to it later?
Yes, you can leave your application and return to complete it later.
If you exit before finishing, your progress is saved. When you return, you will be asked to verify your identity using a secure verification code, and your application will resume from where you left off.
Please note that applications are reviewed once all required information and documents are submitted. The sooner your application is completed, the sooner it can be reviewed and processed.
Approvals, Funding & Account Support
How quickly can I get funds?
In many cases, funding may be available as soon as the same day once your application is approved and all required documents are received.
Most approved applications are funded within 1–2 business days.
To avoid delays, please keep an eye on your phone after applying. A member of our team may contact you by call or text message to confirm details or request documents. The sooner we receive any required information, the sooner your file can be reviewed and funded.
How are funds sent to me?
I submitted an application. What do I qualify for?
After you submit your application, a member of our team will review your information.
Please keep an eye on your phone and email. One of our representatives may contact you by phone call or text message to:
- Confirm your details
- Ask for any additional documents, if needed
- Discuss the products and terms you may qualify for
Once your file has been reviewed, we will clearly explain your available options and next steps.
Approval and qualification depend on your individual financial situation.
Will I be contacted after I apply?
How do I make my loan payments?
Can I pay off my loan early without penalties?
Yes, our personal loans are open and can be paid off early at any time without prepayment penalties.
You may also choose to make additional payments toward your balance if you wish. If you’re considering paying off your loan early, you can contact us through live chat for your current payout amount.
How do I contact Spring Financial?
How do I update my personal information?
You can update your personal information by contacting us through live chat.
For security purposes, we may ask you to verify your identity before making any changes to your account details. Once verified, our team can assist with updates such as your contact information, address, or other account information.
To begin, click the chat bubble in the bottom right corner of your screen and a representative will assist you.
Do you offer services in French?
Yes, Spring Financial offers support in French.
We have French-speaking representatives within our consumer products and customer service teams who are available to assist you with applications, account questions, and general inquiries.
If you would like assistance in French, simply let us know when you connect with us.
Our Financial Products
How do I learn more about your personal loans?
You can find detailed information about our personal loans in our Personal Loans FAQ section.
There, you’ll find answers about eligibility, interest rates, funding timelines, and repayment options.
To learn more, visit our Personal Loans FAQ here, or you can apply directly here if you’re ready to get started.
How do I learn more about The Foundation?
You can find detailed information about The Foundation in our Foundation FAQ section.
There, you’ll find answers about how the program works, payment structure, savings held in trust, and eligibility requirements.
To learn more, visit our Foundation FAQ here, or you can apply directly here if you’re ready to get started.
How do I learn more about vehicle private sales financing?
You can find detailed information about our vehicle private sale financing in our Private Sale FAQ section.
There, you’ll find answers about eligibility, approval amounts, funding timelines, and how the process works when purchasing a vehicle from a private seller.
To learn more, visit our Private Sale FAQ here, or you can apply directly here if you’re ready to get started.
How do I learn more about mortgages and home equity lending?
You can find detailed information about our mortgage and home equity lending options in our Mortgages FAQ section.
There, you’ll find answers about eligibility, refinancing, second mortgages, and how equity-based lending works.
To learn more, visit our Mortgages FAQ here, or you can apply directly here if you’re ready to get started.
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